How we handle personal data

In general, you may use our website without exposing any personal data from you. When consuming certain services, personal information may be processed and stored as stated belowby base.energy.

Please note that although we put a lot of effort into encrypted communications, when using the internet to transfer data there is always the risk that unknown people can get access to them.

Orders in our webshop

We use one of the most common webshops by  WooCommerce to accept orders and process them. During your order process we will collect personal data that is needed for shipping and invoices. Your data is stored with our internet provider easyname where we host our WooCommerce database.

Customer Data

For our internal processes like production of SolCube) and logistics, we use the CRM System Insightly. There we store your name, telephone number and address data to process requests for offers, orders and deliveries.

Your address data will be shared with common parcel services, should you receive shipments from us.

E-Mail Adsressen of customers will be transferred to our newsletter system in order to contact customers on a regular basis. On request we will immediately remove you from our mailing list.

E-Mail newsletter / mailing list

On our website we offer a subscription to our newsletter. We will send e-mails on a regular basis only on topics that you agreed on when subscribing to our newsletter. To manage mailing lists, create mails and track them, we use Mailchimp. We keep newsletters very short and will choose a wise interval between e-mails.

If you are in our mailing list and want to unsubscribe, you can always do so directly from our e-mails or by contacting us.

Contact forms

We offer you to get in touch by using a contact form. If you show interest in our products and services, we will keep your informatuin in our CRM system Insightly, as long as your interest continues. If it is clear to us, that there is no more interest from your side in our products and services, we will remove your data from our CRM system.

Data Report / Data Removal

If you have any questions on how we collect, store, process and share personal data or if you want to have personal data corrected, locked or deleted, you may always contact us. Please note, that we will correct or delete personal data as requested, as long as we are not forced to proceed otherwise by law.